Shipping & Return Policy
Keystone Homebrew Supply will provide a refund or replacement of any product(s) damaged during shipping. Please contact our Montgomeryville store via phone or email to explain the problem and to receive instructions on whether and how to return the damaged item(s). If a return is required, we will cover the return shipping costs for any items damaged during shipping or received in error.
We want our customers to be happy with their purchases! If you are unsatisfied for any reason, you may return an unused, non-perishable, normal stock item for a full refund within 30 days of purchase. After 30 days and up to 90 days, we will refund 80% of the purchase price of such item. Returns may be made in person at one of our stores or shipped to our Montgomeryville store at the customer’s expense. Please contact us for an Authorization Code before shipping any returns, and write the Authorization Code on the outside of the package. Such items must be received undamaged in order for a refund to be granted. It is our policy not to accept returns after 90 days of purchase. Perishable items, which may not be returned under this policy, include wine kits, malt, hops, yeast and other consumable ingredients.